My mother has been completely frustrated since her computer gave her the "Blue Screen of Death" -- for those PC users out there, you know what I'm talking about. After adding some of her cable modem company's software it craashed, saying she may have a virus or be low on memory (probably from the software.)
For someone who doesn't know about or want to fix your computer, check these guys out:
Geek Squad.
1-800-GEEK SQUAD (of course)